Privacy Policy Dewi88 – Malaysian Player Data Protection

1 Introduction

Welcome to the Dewi88 Privacy Policy. Dewi88 ("we", "our platform") is an online casino and Sports Betting platform operating for Malaysian players. We understand that personal data privacy is a highly sensitive and important matter to every individual. As such, we are committed to handling your personal data with the utmost responsibility, transparency, and security.

This Privacy Policy ("Policy") describes how Dewi88 collects, uses, stores, protects and, in certain circumstances, discloses your personal data when you use our platform — whether through the website dewi88.ws, mobile app, or other communication channels. This Policy also explains your rights in relation to that personal data.

By registering for or using the Dewi88 platform, you consent to the collection and use of your personal data as described in this Policy. If you do not agree with any part of this Policy, please discontinue your use of the Dewi88 platform. This Privacy Policy should be read together with Terms & Conditions Dewi88.

2 Personal Data We Collect

Dewi88 collects various types of personal data depending on how you interact with our platform. Below are the categories of data we may collect:

Data Category	Type of Information	Requirements
Identity Information	Full name, MyKad/passport number, date of birth, gender	Required
Contact Information	Email address, phone number, residential address	Required
Financial Information	Bank account numbers, e-wallet details (Touch 'n Go, GrabPay, Boost, ShopeePay), transaction history	Required
Verification Data (KYC)	Copy of identity card, bank statements, other supporting documents	Required for withdrawals
Usage Data	Game history, betting activity, login records, platform activity	Automatic
Technical Data	IP address, browser type, operating system, device information	Automatic
Communication Data	Live chat conversation records, support emails, feedback	Where applicable

3 How We Collect Data

Dewi88 collects your personal data through the following methods:

• Account Registration: You provide information directly when completing the Dewi88 registration form, including your name, email address, phone number and payment details.
• Platform Usage: Data is collected automatically as you play slots, baccarat, Sports Betting, or use any feature on the Dewi88 platform.
• Financial Transactions: Information is collected when you make a deposit using DuitNow, FPX, Touch 'n Go eWallet, GrabPay, or when you withdraw to your bank account.
• Support Communications: Information you share when contacting the Dewi88 support team via live chat or email is retained for reference purposes and service improvement.
• Cookies and Tracking Technologies: Automated technologies such as cookies, web beacons and tracking pixels collect technical and behavioural data as you browse our platform.
• Third-Party Sources: In certain cases, we may receive data from identity verification providers or payment service partners for KYC verification purposes.

4 Purpose of Personal Data Use

Dewi88 uses the personal data collected solely for legitimate and necessary purposes in the operation of our platform. The primary purposes for which your data is used are as follows:

4.1 Account Management & Services

Your data is used to create and manage your Dewi88 account, process registrations, verify identity, handle deposits and withdrawals via local Malaysian payment methods, and deliver the online casino and Sports Betting services you enjoy — including slots, baccarat, jackpot games, virtual sports and Malaysia Super League football betting.

4.2 Security & Fraud Prevention

The information collected enables Dewi88 to detect and prevent fraudulent activity, money laundering, multi-account usage, player collusion and bonus abuse. This protects all legitimate members on our platform from the negative impact of unlawful activity.

4.3 Communication & Customer Support

We use your contact details to send important account notifications, transaction information, terms and conditions updates, and responses to support enquiries. With your consent, we also send promotional information about the latest Dewi88 bonuses, such as cashback offers, jackpot promotions and reload bonuses.

4.4 Platform Improvements

Usage and technical data helps the Dewi88 team understand how members interact with the platform, identify areas for improvement, optimise platform performance, and develop better new features for the Malaysian player experience.

4.5 Legal Compliance

Dewi88 uses and retains your personal data to fulfil applicable legal obligations, including anti-money laundering (AML) requirements, Know Your Customer (KYC) requirements, tax compliance, and any reporting obligations to relevant authorities.

5 Data Sharing with Third Parties

Dewi88 does not sell, rent or trade your personal data to any third party for their own marketing purposes. However, there are limited circumstances where we may need to share your data with certain parties:

• Payment Service Providers: Transaction information is shared with payment providers such as DuitNow, FPX, Touch 'n Go eWallet, GrabPay, Boost and ShopeePay solely for the purpose of processing your financial transactions.
• Game Providers: Required data is shared with licensed game software providers to ensure smooth and fair gameplay.
• Identity Verification Providers: KYC information may be shared with licensed third-party identity verification companies to validate the authenticity of your documents.
• Legal Authorities: Dewi88 will disclose personal data to the police, courts, or regulatory authorities when required by law or a valid court order.
• Analytics Services: Aggregated and anonymised data may be shared with platform analytics providers for statistical purposes and product improvement only.

All third parties with whom we share data are bound by strict confidentiality agreements and are required to protect your data to the same or higher standard as Dewi88.

6 Data Security

Dewi88 implements comprehensive technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure or destruction:

• 256-bit SSL Encryption for all communications between your device and Dewi88's servers
• Encryption of data at rest for all sensitive information including financial details
• Role-based access controls — only authorised staff may access data relevant to their specific roles
• 24/7 security monitoring with an automated intrusion detection system
• Regular security audits by independent cybersecurity experts
• Data protection training for all Dewi88 staff who handle personal data
• Incident response plan promptly in the event of a data breach

7 Data Retention Period

Dewi88 retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or to comply with applicable legal requirements. General data retention guidelines are as follows:

• Active account data: Retained for the duration of your active membership with Dewi88
• Financial transaction data: Minimum 7 years in accordance with Malaysia's anti-money laundering legal requirements
• Support communication records: 3 years from the date of communication
• Technical log data: 12 months from the date of creation
• KYC documents: 5 years after account closure, or as required by law

Once the retention period has lapsed or the data is no longer required, Dewi88 will securely delete or anonymise it using methods that meet industry standards.

8 Your Personal Data Rights

As a Dewi88 member, you have the following rights regarding your personal data under Malaysia's Personal Data Protection Act 2010 (PDPA):

To exercise any of the rights above, please contact the Dewi88 support team by emailing privacy@dewi88.ws. We will process your request within 14 business days. In some cases, we may require additional identity verification before processing your request to ensure the security of your account.

9 Cookies and Tracking Technologies

The Dewi88 platform uses cookies and similar tracking technologies to enhance user experience, analyse platform performance and deliver relevant content to you. We use several types of cookies:

9.1 Essential Cookies (Mandatory)

These cookies are essential for the basic functioning of the Dewi88 platform, including maintaining your login session, processing transactions securely and ensuring account security. Essential cookies cannot be disabled without affecting platform functionality.

9.2 Analytical Cookies

Analytics cookies help us understand how members use the Dewi88 platform — which pages are most popular, how long members spend playing slots or baccarat, and where users encounter issues. This information is used for continuous improvement of the user experience.

9.3 Optional Cookies

Preference cookies remember your settings and preferences such as your chosen language, display theme and login details for a more convenient experience in future visits. You may disable preference cookies without affecting the core functionality of the platform.

You can manage or delete cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of some parts of the Dewi88 platform.

10 Links to Third-Party Sites

The Dewi88 platform may from time to time contain links to third-party websites or services. Please note that this Privacy Policy applies solely to the Dewi88 platform. Dewi88 is not responsible for the privacy practices or content of those third-party websites. We encourage you to read the privacy policy of every website you visit outside of the Dewi88 platform.

11 Changes to the Privacy Policy

Dewi88 reserves the right to amend this Privacy Policy at any time to reflect changes in operational practices, new legal requirements or evolving technology. When we make significant changes, we will:

• Updating the "Last Updated" date at the top of this page
• Sending email notifications to all registered members
• Displaying a prominent notice on the Dewi88 platform homepage

Your continued use of the Dewi88 platform after any changes to the Privacy Policy take effect constitutes your acceptance of the revised terms. If you do not agree with the changes, you have the right to close your account and request the deletion of your personal data.

12 Contact Us

If you have any questions, concerns or complaints regarding this Privacy Policy or the way Dewi88 handles your personal data, please contact us through the following channels:

• Privacy Email: privacy@dewi88.ws
• Support Email: support@dewi88.ws
• Live Chat: Available 24/7 on the Dewi88 platform in Bahasa Melayu